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THEMES


The Economics of Loyalty: What Brands Need to Understand About 'Point Exchange Value' and 'Funding Rates'
Loyalty programme managers nod along to funding rates in meetings - and quietly find them confusing. What's a point actually worth? What does a bonus campaign really cost? Get the answer wrong and you're either leaving engagement on the table or building a liability that blindsides finance at year-end. Here's how point exchange value, funding rates, and segment-level bonus budgets actually work - and why the split between base and bonus is the lever that holds the whole econo
Mrinalini Chowdhary
6 min read
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